Possible cause

1. Cover not closed properly.
2. Badge stock out of place.
3. Object caught between the latches or the rim of the printer head.

Resolution

1. To successfully close the printer head: Watch Video - Proper Badge Loading.
   1. Open the Printer Head by pulling both Yellow Latches.
   2. Gently bring the Printer Head down and apply light pressure until you hear the release latches on the side click into place. The light on the printer will turn green.
2. When closing the Printer Head:
   1. Place the Badge Stock correctly through the Yellow guides in a straight manner.
   2. Gently bring the Printer Head down and apply light pressure until you hear the latches click.
3. Applying the pressure but still not hearing the click:
   1. Open Printer Head again and remove any object obstructing the latches to grab on to its latches.
   2. Look closely for any damaged / broken Yellow latches.

Possible cause

1. Badge stock improperly placed.
2. Configuration needed.
3. Calibration needs to be performed.
4. Not receiving information from the computer or tablet.
5. Sensor needs to be positioned correctly.
6. Printer won't calibrate: Receiving an error that reads "Load backing printer paused".
7. Printer won't calibrate: Receiving an error that reads "Reload all continue".
8. One badge prints and then there's a printer jam and the light flashes.

Resolution

1. Badge Stock should be inserted with the Timing Mark face down and the arrows pointing towards the front of the Printer. The Yellow guides inside the printer should be adjusted so that they are close to the badge stock to avoid movement but not so tight that makes it hard for the badge stock to move.

Watch Video - Proper Badge Loading

1. Make sure the printer is set to the correct Badge Stock Specifications:
2. To Calibrate Printer (Calibrating will reset previous settings):
3. Verifying connectivity: