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Help Scanners Linea Pro 7

Linea Pro 7

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Linea Pro 7
Linea Pro 7

Support Videos

Highlights

Highlights

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Troubleshooting

Troubleshooting

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How to Scan a QR Code

How to Scan a QR Code

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Manufacturer Support Documents

Quick Start Guide

Quick Start Guide

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User Guide

User Guide

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Basic Troubleshooting

Click on one of the Troubles or Issues below to see how to fix it

Lead Capture App Frozen

Plus Minus

Possible Cause

  1. App Overworked / Frozen.
  2. Software/Hardware malfunction.

Resolution

  1. To reset an app:
    1. Double click the home button.
    2. Force Close the application by swiping up on the iPad screen.
    3. Then relaunch the application needed.
  2. Soft Reset the Linea Pro:
    1. To begin the reset, press the scan and battery status buttons simultaneously until you hear a series of beeps.
    2. Release both buttons. The unit restarts. Wait 1 minute.
  3. Soft Reset Linea Pro 7:
    1. Locate the small pinhole near the USB port.
    2. Insert the end of a pin or paper clip to restart the. Wait 1 minute.
  4.  If problem persist, enable camera by:
  5. Going into the settings of the phone.
  6. Scroll down and find the Lead Capture app.
  7. You will find there enable camera option.

Scanner Does Not Want To Change Session

Plus Minus

Possible Cause

  1. Software Glitch.

Resolution

  1. To reset an app:
    1. Double click the home button.
    2. Force Close the application by swiping up on the iPad screen.
    3. Then relaunch the application needed.
  2. Soft Reset the Linea Pro:
    1. To begin the reset, press the scan and battery status buttons simultaneously until you hear a series of beeps.
    2. Release both buttons. The unit restarts. Wait 1 minute.
  3. Soft Reset Linea Pro 7:
    1. Locate the small pinhole near the USB port.
    2. Insert the end of a pin or paper clip to restart the. Wait 1 minute.

Session Scanner Frozen When Checking In Attendee

Plus Minus

Possible Cause

  1. Hardware Malfunction.

Resolution

  1. Soft Reset the Linea Pro:
    1. To begin the reset, press the scan and battery status buttons simultaneously until you hear a series of beeps.
    2. Release both buttons. The unit restarts. Wait 1 minute.
  2. Soft Reset Linea Pro 7:
    1. Locate the small pinhole near the USB port.
  3. Insert the end of a pin or paper clip to restart the. Wait 1 minute.

Scanner Battery Life Depleting Faster Than Usual

Plus Minus

Possible Cause

  1. Excessive Battery Consumption.
  2. Battery didn't charge properly.

Resolution

  1. To Reduce Battery Consumption:
    1. Turn off bluetooth if it is not necessary.
    2. Lower the Screen brightness.
    3. Force Close any unnecessary Apps.
    4. Turn Off Backup Charging Feature.
      1. Go to the IPC Support App.
      2. Select Configuration.
      3. Switch Backup Charge Off.
  2. Ensure the red light is on when set back into charging station.

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