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Equipment Guides

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Help Tablet PCs & iPads iPads

iPads

iPads
iPads

Support Videos

iPad Guided Access Walk – Through

iPad Guided Access Walk – Through

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iPad Hard Reset

iPad Hard Reset

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Basic Troubleshooting

Click on one of the Troubles or Issues below to see how to fix it

iPad Freezes / Screen Lock / Not Responding

Plus Minus

Possible Cause

  1. iPad may need a Soft Reset.
  2. iPad needs a Hard Reset.

Resolution

  1. To Soft Reset an iPad:
    1. Press & Hold the Power Button.
    2. When the Power Off slider pops up, slide to the right.
    3. Wait 1 minute
    4. Press & Hold Power Button until the Apple Logo shows.
  2. Resetting the iPad:
    1. Simultaneously Press and Hold the power button and the home button until the Apple logo disappears on the center of your ipad display. (This forces your ipad to turn off and back on.)

App Freezes / App Crashes/

Plus Minus

Possible Cause

  1. App Overworked.
  2. App Software Outdated.

Resolution

  1. To reset an app:
    1. Double click the home button.
    2. Force Close the application by swiping up on the iPad screen.
    3. Then relaunch the application needed.
  2. To Update App:
    1. Open the App Store
    2. Tap the profile icon at the top of the screen.
    3. Scroll down to see pending updates and release notes.
    4. Tap update next to an app to update only that app, or tap update all.

App resets (Power Cycle) Ipad

Plus Minus

Possible Cause

  1. App software outdated.
  2. App needs to be re-installed.

Resolution

  1. To Update App:
    1. Open the App Store.
    2. Then tap Apps located at the bottom of the screen.
    3. Tap the profile icon at the top of the screen.
    4. Scroll down to see pending updates and release notes.
    5. Tap update next to an app to update only that app, or tap update all.
  2. To Delete App:
    1. Press and hold on the App icon.
    2. Select Delete App (or the X icon depending on SW version).
    3. Go to the App store.
    4. Select Magnifier icon and search for the App.
    5. Install App.
    6. If requiring Apple ID log in reach out to our Support Team.

iPad not connecting to WiFi

Plus Minus

Possible Cause

  1. Wifi disabled on iPad.
  2. Wrong Network.
  3. IP Conflict.
  4. Network Congestion*

Resolution

  1. When checking if the wifi is enabled on the iPad:
    1. Go to the Settings App.
    2. Select the WiFi option.
    3. Ensure that enable WiFi (Switch is Green).
  2. Making sure iPad is on the correct network:
    1. Follow Step 1 Above.
    2. Select correct WiFi Network.
  3. If it reverts to another Network:
    1. Click on the (i) next to it.
    2. Select Forget Network.
    3. Connect to correct WiFi Network again.
  4. To Reset Connection:
    1. Go to the Settings App.
    2. Select WiFi Option.
    3. Flip Switch to Off (Grey).
    4. Flip Switch back On (Green).
  5. If problem continues:
    1. Click on the (i) next to the WiFi Network.
    2. Select Forget network.
    3. Re-Connect to the correct WiFi Network.
  6. Verify with the Venue the necessary websites have been White Listed.

Battery Usage / Low Battery

Plus Minus

Possible Cause

  1. Brightness on the iPad is set higher than needed.
  2. Bluetooth on while not being used.
  3. Too many Apps running in the background.

Resolution

  1. Go to the Settings App:
    1. Click on Display & Brightness.
    2. On this page you will see a scroll bar where you can dim or brighten if needed.
  2. If Bluetooth is not required for any Peripherals:
    1. Go to Settings.
    2. Select Bluetooth.
    3. Turn off Bluetooth. (Green button goes Grey)
  3. To Close Unnecessary Apps:
    1. Double Press the Home Button.
    2. Slide up to close unneeded apps.

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